Privacy Policy

1. Information We Collect

We collect information to provide our letterpress services and improve your experience on our website.

Personal Information

When you reach out to us for a project inquiry, quote, or general question, we collect your email address and any other information you voluntarily provide in your message.

Order Information

When you place an order directly through our website, we collect personal details necessary to fulfill your transaction. This includes your full name, email address, phone number, billing address, and shipping address.

Payment Information

We use Stripe to process payments. When you pay for an order, you provide your payment card information directly to Stripe. Their use of your personal information is governed by their own Privacy Policy. We do not store your full credit card numbers or sensitive authentication data on our servers; we only receive a confirmation of payment and the associated transaction details (such as the last four digits of the card and billing address) to manage your order.

Usage Data

We use Google Analytics to understand how visitors interact with our website. This automatically collects non-personally identifiable information such as your IP address, browser type, device information, the pages you visit, and the time spent on our site.

2. How We Use Your Information

We use the information we collect in the following ways:

• To communicate with you regarding your letterpress projects, quotes, and inquiries.
• To process your transactions and fulfill your orders.
• To provide, operate, and maintain our website.
• To analyze and understand how you use our website, allowing us to improve our design and functionality.

Advertising

We use the Meta Pixel to measure the effectiveness of our advertising and to show relevant ads to people who have visited our website. The pixel records pages you view on our site and shares that activity with Meta (Facebook and Instagram), which may then be used to show you our ads on Meta's platforms.

3. Cookies and Tracking Technologies

Our website uses cookies (small data files placed on your device) through services like Google Analytics and the Meta Pixel. These cookies help us track website traffic and user behavior. You can choose to disable cookies through your individual browser options.

Targeted Advertising

We use tracking tools like the Meta Pixel to understand how visitors interact with our website and to help us deliver relevant advertisements. Third parties, including Meta, may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the internet to provide measurement services and target ads.

You can opt out of the collection and use of information for ad targeting at any time by visiting the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out page. You can also adjust ad personalization directly in your Meta ad preferences and Google ad settings, or use your browser's built-in privacy controls (such as blocking third-party cookies or enabling Global Privacy Control) to limit tracking across sites.

Visitors from the European Union, United Kingdom, and EEA

We do not actively serve customers in the European Union, United Kingdom, or European Economic Area, and we do not knowingly load advertising or analytics tracking technologies (such as Google Analytics or the Meta Pixel) for visitors located in those regions. If you believe we have collected information about you in error, please contact us using the details below and we will delete it.

4. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We employ trusted third-party companies and tools to help us operate our business, process your transactions, and fulfill your orders. We share your personal information with these third parties only to the extent necessary for them to perform their specific services. Our core service providers include:

Stripe

We use Stripe for secure payment processing. They handle your payment card data and ensure transactions are encrypted and compliant with industry standards.

Freshdesk

We use Freshdesk to manage client inquiries and project communications. Emails and contact details provided during inquiries are securely stored and processed through this platform.

QuickBooks

We use QuickBooks for our accounting, quoting, and invoicing. Your billing details and payment transaction history are processed through their system.

ShipStation

We use ShipStation to manage the fulfillment of your letterpress products. We share your shipping address and contact information with them to generate labels and track packages.

Cloudflare

We use Cloudflare for website security and performance. As a gateway for our site and order forms, they process network data to protect against malicious activity and ensure reliable delivery of our services.

These third-party providers have their own strict privacy policies regarding how they handle and protect your data. We do not authorize them to use or disclose your personal information for any purpose other than providing these operational services to Rise and Shine LLC.

5. Data Retention

We retain order information, billing records, and related correspondence for as long as needed to fulfill your project, provide customer support, and meet our tax, accounting, and other legal obligations. Inquiry emails and quote conversations are retained in our help-desk system as part of our ongoing client records. If you would like us to delete information we hold about you, please contact us using the details below.

6. Data Security

We implement reasonable security measures, including serving our site securely over HTTPS and utilizing industry-leading payment processors, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

7. Governing Law

This Privacy Policy and any disputes related to it are governed by the laws of the State of Louisiana, without regard to its conflict of law principles.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective date." We encourage you to review this page periodically for any modifications.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Business: Rise and Shine LLC
• Email: [email protected]
• Website: riseandshinepaper.com